Session Recording Here
The Service Delivery Division develops Information Technology (IT) Services cost models to improve the transparency, accountability, and efficiency of the resources (www.gep.com). A cost model is a method or framework for determining the total value invested to deliver a product or service (www.isixsigma.com). The Service Delivery Division develops cost model methodologies using as a baseline the IT Service Contract Line Item Numbers (CLIN). The implementation of a cost model will enable a quick remanufacturing of the cost estimation so that the economic benefit can be analyses by the Customers and the Service Delivery Division (www.sciencedirect.com). The Service Delivery Division uses cost models to discuss customers’ needs in face-to-face interviews.
In this workshop, the participant will (1) start with a basic understanding of the IT Services CLINs, (2) assess the customer’s needs, relating to purpose, capacity, and sustainability of the IT Services contracts (www.sciencedirect.com); and (3) have a hand-on experience on how to develop a cost model using CLINs.
