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NOAA EDMW 2022 has ended
2022 NOAA ENVIRONMENTAL DATA MANAGEMENT WORKSHOP

Envisioning the Future of the NOAA Data Enterprise

September 12-16, 2022

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Thank you for your interest in the 2022 NOAA EDMW. The Workshop is over, but we’re excited to announce that the session recordings are available! Just click on a session, then under the Description section click on the "Session Recording Here" link. Be patient, it can take up to 20-30 seconds for the video to display.

The Workshop featured a diverse group of sessions and presentations that cover NOAA’s strategic goals. In addition, ‘Workshop Wednesday’ provided multiple opportunities to learn about techniques, tools, and experiences that help us achieve our data and strategic goals.

We would like to especially thank everyone who submitted sessions and abstracts! This workshop wouldn’t be possible without the great submissions from our colleagues!



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Back To Schedule
Wednesday, September 14 • 1:45pm - 3:15pm
BACK ON!: Service Level Agreement in ServiceNow: Business Case

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Session Recording Here

The Service Delivery Division develops Information Technology (IT) Services cost models to improve the transparency, accountability, and efficiency of the resources (www.gep.com). The Service Delivery Division is automating the Service Level Agreements (SLA) to manage commitments of the IT Services between service providers and customers for optimal experiences (www.servicenow.com). The automation of the SLA will improve boost customer satisfaction, increase the transparency and transferring of the funds, enhance organizational performance, and improve the service provider-business partnership within the agency (www.servicenow.com). In this workshop, the Service Delivery Division staff will demonstrate the integration of roles and responsibilities from services providers, technical staff, liaison, and approval officers in the automation of the SLA in ServiceNOW.
Speakers
DA
BM
DF

Wednesday September 14, 2022 1:45pm - 3:15pm EDT
Virtual
  Workshop Session

Attendees (16)